Returns
Q: Can I return a product if I change my mind?
A: Unfortunately, we do not accept returns for change of mind. We encourage customers to carefully consider their purchase before placing an order.
Q: What if I receive a defective or damaged product?
A: In the rare event that you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving the item. Share a photo showing the condition of the item, We will be happy to assist you.
Q: How do I initiate a return for a defective or damaged product?
A: To initiate a return for a defective or damaged product, please follow these steps:
- Contact our customer support team within 48 hours of receiving the item.
- Provide detailed information about the issue, including photos of the defective area.
- Our customer support team will guide you through the return process and provide further instructions.
Q: What if I receive the wrong product?
A: If you receive the wrong product, please contact our customer support team within 48 hours of receiving the item. We will arrange for the correct product to be shipped to you and assist with the return of the incorrect item.
Q: Are there any items that cannot be returned?
A: Yes, there are certain items that cannot be returned. These include but are not limited to:
- Items stitched, altered or customised on request.
- Used items or items without tags
Please ensure that you carefully read the product description and specifications before making a purchase.
Q: How long does it take to process a return?
A: Once we receive the returned item, it will undergo a thorough inspection to ensure it meets our return criteria. The processing time may vary, but we strive to process returns within 5-7 business days. You will be notified via email once your return has been processed.
Q: Do I need to pay for return shipping?
A: If you are returning a defective, damaged, or incorrect product, we will cover the return shipping costs. However, if you are returning a product for any other reason, you will be responsible for the return shipping fees.
Q: Can I exchange a product instead of returning it?
A: We currently do not offer direct product exchanges. If you wish to exchange a product, we recommend initiating a return and placing a new order for the desired item.
Q: What if my return is not accepted?
A: If your return does not meet our return criteria, we will contact you to discuss the options available.
Q: How will I receive my refund?
A: Refunds for eligible returns will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
Q: Can I return a product purchased during a sale or promotion?
A: Yes, you can return a product purchased during a sale or promotion, if it meets the above stated criteria. However, please note that the refund amount will be based on the discounted price paid, not the original price of the item.
If you have any further questions or need assistance with a return, please contact our customer support team. We are here to help!
