Refund policy
Q: What is the eligibility for returning a product?
A: Return Eligibility
At SAKSHI- The Wedding Store, it’s our constant endeavour to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return the order for a full refund of the paid price after deducting return shipping charges. We only accept returns for products purchased directly from www.sakshitheweddingstore.com. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
We have 48 hours return policy, it gives you an option to return items purchased from sakshitheweddingstore.com for any reason within 48 hours of receipt of the item.
- Non-Returnable Items: Blouses, sarees with stitched blouses, pre-stitched sarees, unstitched sarees with fall & pico, as well as customized and personalized products.
- Product Condition: Products must be in original condition and include all labels & tags intact, unused, unwashed and undamaged.
- Approval: All returns are subject to approval.
Q: What if I receive a defective or damaged product?
A: In the rare event that you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving the item. Share a photo and the unboxing video showing the condition of the item, We will be happy to assist you. Unboxing video is compulsory for claims of missing, wrong or defective products.
Q: How do I initiate a return?
A: To initiate a return for a missing, wrong, defective or damaged product, please follow these steps:
- Contact our customer support team within 48 hours of receiving the item.
- Provide detailed information about the issue, including photos of the defective area. Unboxing video is compulsory for claims of missing, wrong or defective products.
- Our customer support team will guide you through the return process and provide further instructions.
Q: How long does it take to process a return?
A: Once we receive the returned item, it will undergo a thorough inspection to ensure it meets our return criteria. The processing time may vary, but we strive to process returns within 5-7 business days. You will be notified via email once your return has been processed.
Q: Can I exchange a product instead of returning it?
A: We currently do not offer direct product exchanges. If you wish to exchange a product, we recommend initiating a return and placing a new order for the desired item.
Q: What if my return is not accepted?
A: If your return does not meet our return criteria, the refund will not be processed.
Q: How will I receive my refund?
A: Refunds for eligible returns will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
Q: Can I return a product purchased during a sale or promotion?
A: Yes, you can return a product purchased during a sale or promotion, if it meets the above stated criteria. However, please note that the refund amount will be based on the discounted price paid, not the original price of the item.
Q: What is the process for Return Shipping?
A: After your return request is accepted, our team will initiate return pickup from your location. On receipt of product at our warehouse, and satisfactory completion of quality check process, Refund will be initiated after deducting Return Shipping Charges.
If you have any further questions or need assistance with a return, please contact our customer support team. We are here to help!
